Last Updated: August 7, 2025

Thank you for shopping at The Elo (https://the-elo.com/). This Refund Policy outlines our strict no-refund policy for all eBook purchases made through our website. Please read this policy carefully before completing your purchase, as it governs all transactions for digital products on our platform.

1. No Refunds for Digital Products


Due to the nature of digital products, such as eBooks, which are delivered electronically in a downloadable format (e.g., PDF, EPUB), **all purchases are final, and no refunds, exchanges, or cancellations will be offered once the purchase is completed** and the eBook is made available for download. By purchasing an eBook, you acknowledge and agree that you will not be entitled to a refund under any circumstances, including but not limited to:

– Dissatisfaction with the content of the eBook.
– Technical issues related to downloading or accessing the eBook.
– Incompatibility with your device or software.
– Changes in personal circumstances or preferences.

2. Non-Returnable Nature of Digital Products

eBooks purchased from our website are non-returnable. Once an eBook is downloaded or made available for download, it cannot be returned or revoked due to the ability to copy or share digital files. This policy is in place to protect our intellectual property and prevent abuse of our digital products.

3. Exceptions

We maintain a strict no-refund policy for all eBook purchases. However, we may, at our sole discretion, review requests for refunds on a case-by-case basis. Any exceptions granted will not create an expectation or obligation for future refunds. To request assistance with a purchase, please contact our support team at contact@the-elo.com, though we cannot guarantee resolution or a refund.

4. Technical Support

If you experience technical difficulties downloading or accessing an eBook, please contact our support team at contact@the-elo.com. We will make reasonable efforts to assist you with accessing your purchased eBook, but no refunds will be provided for technical issues, including device or software incompatibility.

5. Compliance with U.S. Law


Our no-refund policy complies with applicable U.S. federal and state laws, which do not require retailers to offer refunds for digital products unless otherwise specified. In states such as California, where businesses with strict no-refund policies must conspicuously disclose their policies, this Refund Policy serves as that disclosure. We ensure that this policy is clearly communicated to customers prior to purchase.

6. Contact Information

If you have any questions or concerns about this Refund Policy or your purchase, please contact us at:  
Email: contact@the-elo.com
Address: 1001 S MAIN ST STE 500, KALISPELL, MT 59901

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Notice: By purchasing an eBook from https://the-elo.com/, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy, which strictly prohibits refunds for all digital product purchases.